Welcome to Stephen Hay Design LLC, a digital marketing and content creation company committed to providing the highest level of service to our clients. We believe in transparency and accountability, and we want to make sure that all of our clients understand our policies and procedures. Please read the following policy page carefully before using our services.
- Terms and Conditions By using our services, you agree to our terms and conditions. These terms and conditions outline the rules and regulations for the use of Stephen Hay Design LLC’s website and services. Please read them carefully and make sure you understand them.
- Payment All invoices must be paid in full within 14 days of the invoice date. We reserve the right to stop work on any project if payment is not received within this time frame. We accept payment via credit card, PayPal, and wire transfer. We do not accept payment via check.
- Confidentiality We take the privacy and confidentiality of our clients very seriously. Any information provided to us by a client will be kept strictly confidential and will only be used for the purposes of providing our services. We will never share or sell any client information to third parties.
- Intellectual Property All work created by Stephen Hay Design LLC, including but not limited to designs, logos, graphics, and content, is the property of Stephen Hay Design LLC until payment is received in full. Once payment is received in full, ownership of the work will be transferred to the client.
- Revisions We strive to provide our clients with high-quality work that meets their needs and expectations. We offer two rounds of revisions on all projects. Any additional revisions beyond this will be subject to additional fees.
- Termination Either party may terminate the contract at any time by providing written notice. In the event of termination, the client will be responsible for payment for all work completed up to that point.
- Liability Stephen Hay Design LLC will not be held liable for any damages or losses incurred by the client as a result of our services, except in cases of willful misconduct or gross negligence. Our liability shall not exceed the amount paid by the client for our services.
- Project Timeline We will work with clients to establish a project timeline that meets their needs and expectations. However, we cannot be held responsible for delays caused by factors beyond our control, such as client delays in providing feedback or necessary information.
- Communication We believe that clear and frequent communication is key to a successful project. We will keep clients informed of project progress and any changes to the scope or timeline. We ask that clients provide timely feedback and respond to our requests for information in a timely manner.
- Scope of Work The scope of work for each project will be clearly defined in writing before work begins. Any changes or additions to the scope of work must be approved by both parties in writing and may result in additional fees.
- Non-Disclosure Agreement We are willing to sign a non-disclosure agreement (NDA) with clients to protect their confidential information. However, we reserve the right to decline any NDA that we feel is overly restrictive or conflicts with our own policies.
- Force Majeure We will not be liable for any delays or failure to perform caused by events beyond our control, such as natural disasters, strikes, or government actions.
- Governing Law This agreement will be governed by and interpreted in accordance with the laws of the state of Pennsylvania, and any disputes will be resolved in the courts of Pennsylvania.